FAQ

Here’s how to get to the National Museum...

Unfortunately, we don’t have any free admission days, although children under 18 are free.

No, children are free up to and including the year they turn 18.

The number of visitors varies quite a bit, so of course we can give guidance on general trends, but there are also exceptions. Often, the number of visitors depends on the day of the week, the time of day, whether it’s a holiday – and the weather. Typically, we have the fewest guests on these days: Weekdays (especially Mondays and Fridays) Late afternoon (the closer to closing time, the fewer guests. School classes usually visit us around opening time and are often gone again after lunch) Sunny days (especially the first warm sunny days in spring/early summer) Outside of school holidays

Yes, admission is free upon presentation of a valid press card.

Yes, admission is free upon presentation of a valid ODM or ICOM / ICOMOS card.

Yes, admission is free for one companion upon presentation of a valid companion card.

As a state-owned museum, we are unfortunately subject to regulations that mean we are not able to donate to or sponsor other organizations or businesses, including by providing prizes or goods. We hope for your understanding and wish you all the best with your continued important work.

At the National Museum we have lockers that you can use for your personal belongings.

You do that on the first floor and...

The museum starts closing at 4:45 pm, while the Children’s Museum closes at 4:30 pm. The main entrance closes at 5 pm. In addition, the museum is open from 10 am to 5 pm every day from April to October. From November to March, the museum is open Tuesday–Sunday from 10 am to 5 pm.

If you need calm breaks along the way, there are several options for you: Tickets to the museum are day tickets, so you are very welcome to step outside and get some fresh air whenever you need. Just show your tickets when you re-enter the museum to continue your visit. There are several rooms that are a bit quieter. Feel free to ask at Information on arrival or speak to the hosts for help with this. Alternatively, here is a short list for you: Quiet room in the "Ukendt Land" exhibition. There are some rooms in this exhibition where there is space for immersion and calm. Bench and nursing area by the Runestone Hall in Denmark’s Prehistory. In "Danmarkshistorier 1660-2000" there is a bench with a view into part of the "Medieval and Renaissance" exhibition, which is also very peaceful. I believe this is in room 208. You are also very welcome to ask on the day at Information when you arrive. Sometimes we can work something out if there is a further need to be able to step away, although this depends on which rooms are booked that day, so we cannot guarantee anything for certain.

No, unfortunately dogs are not allowed here at the museum. However, this does not apply if it is a service dog.

School classes and state-funded institutions visiting on their own have free admission to the museum.

If there are more than 40 people in your group, we would very much like to know in advance that you are coming to visit. At times when there are many other school classes visiting on their own, we may in that case advise you to come at a different time. To notify us of your visit, please write to [email protected]. Please state the school, number of people, time of the visit, and preferably which exhibitions you plan to visit.

We recommend that you book a time for your visit to the Children’s Museum via the website. This way you are guaranteed a spot in your desired time slot. You can book your visit via the link: https://natmus.comvis.dk/PopupBooking.aspx.

Potential treasure trove finds must actually go through your local museum. They are the ones who assess whether something is treasure trove and whether it should be sent to us. You can read more about treasure trove and how to hand it in via the link: https://natmus.dk/salg-og-ydelser/museumsfaglige-ydelser/danefae/indlevering-af-danefae/ If you do not know where your nearest local museum is located, you can find it via Danmarks Museer: https://danmarksmuseer.dk/index.php?id=19

Write to [email protected] or call 41 20 68 50 on weekdays between 10 a.m. and 12 noon, and we will make sure you get in touch with the right person.